Meet Bolouere
I’m a remote Sales and Customer Success professional with 3+ years of experience in sales, customer support, lead generation, appointment setting, and retention. I enjoy talking to people, understanding what they need, solving problems, and turning opportunities into results. I’m comfortable with phone, email, and chat support, CRM tools, and working independently in a remote environment.
Verified Skill Set
- Inbound Customer Support
- Appointment Scheduling & Coordination
- Customer Relationship Management (CRM)
- Phone, Email & Chat Support
- Customer Intake & Onboarding
- Active Listening & Empathy
- Complaint Resolution & De-escalation
- Data Entry & Documentation
- Patient-Centered Communication
- Record Management & Accuracy
- Microsoft Office Suite
- Google Workspace
- Problem Solving & Critical Thinking
- Time Management & Organization
- Confidentiality & Professional Standards
Work History
Customer Support Intern · LoadTally
Jan 2026 to Mar 2026
Prospected business owners, qualified clients, scheduled product demonstrations, and maintained CRM accuracy and pipeline visibility.
Customer Support Intern · LoadTally
Jan 2026 to Mar 2026
Prospected business owners, qualified potential clients, scheduled product demonstrations, and maintained CRM accuracy and pipeline visibility.
Customer Support Intern · LoadTally
Jan 2026 to Mar 2026
Provided phone, email, and online customer support; answered product questions; maintained CRM records; and followed up on customer concerns.
Client Service/Sales Representative · Zidora Travel and Tours
Jun 2025 to Sep 2025
Converted inquiries into travel sales, exceeded targets, handled objections, maintained CRM follow-ups, and reduced lost leads.
Client Service/Sales Representative · Zidora Travel and Tours
Jun 2025 to Sep 2025
Converted enquiries into sales, exceeded booking targets, handled objections, maintained sales pipelines, and reduced lost leads by 30%.
Client Service Representative · Zidora Travel and Tours
Jun 2025 to Sep 2025
Delivered multi-channel support to customers, resolved travel and booking issues, handled complaints, and maintained CRM case records.
Sales Representative · Lite Finance LLC
Jan 2024 to Jan 2025
Managed 80+ daily conversations, increased conversions, retained at-risk clients, improved sales tracking, and ranked among top performers.
Sales Representative · Lite Finance LLC
Jan 2024 to Jan 2025
Managed 80+ daily conversations, increased conversions by 18%, retained 60% of at-risk clients, and improved sales tracking efficiency by 25%.
Customer Service / Sales Representative · Lite Finance LLC
Jan 2024 to Jan 2025
Managed daily customer interactions, supported onboarding and account inquiries, resolved issues, improved retention, and developed case documentation templates.
Customer Service Supervisor · Genesis Group
Aug 2014 to Dec 2015
Reduced complaints, coached a 30-person team, and maintained high customer satisfaction.
Customer Service Supervisor · Genesis Group
Aug 2014 to Dec 2015
Reduced complaints by 30%, trained and coached a 30-person team, and maintained customer satisfaction above 85%.
Customer Service Supervisor · Genesis Group
Aug 2014 to Dec 2015
Reduced complaints, trained and coached a 30-person team, and maintained high customer satisfaction in hospitality.